Kamvas 13 only partially working
Hello, I've been having some issues recently with my Kamvas 13. I'm able to use it to draw regularly, however when I try to click on most buttons with the pen it doesn't register. I've checked my drawing software, updated my drivers, and restarted my computer multiple times, however this problem still persists.
Hi picklechips, I'm sorry to hear that you are experiencing problems with the pen. May I clarify with you if the pen buttons do not work in all drawing software or only in one drawing software. Rest assured that we will sort it out. Please kindly provide us with the following information:
1. The operating system of your laptop or computer, Windows or Mac;
2 The version of driver;
3. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
Best Regards,
HUION Customer Support