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vovess den

started a topic 10 months ago

Do you make delivery to Russia? What is the delivery time to Chelyabinsk? Will we be able to track the delivery? Is the delivery paid? How much? How can I pay? Do you accept payments from Russian bank cards?

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Jessica Wen
said 10 months ago

Hi vovess den, thank you for contacting, may I know what model you would like to purchase. We can deliver to your address if it is in stock in our Russian warehouse. As for other information you mentioned, we will get back to you once we confirm what model you want.
Best Regards,
HUION Customer Support
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vovess den
said 10 months ago

Huion Kamvas 16 (2021)
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Jessica Wen
said 10 months ago

Hi vovess den, thank you for your reply. We can deliver Kamvas 16 (2021) to Chelyabinsk. You can purchase it via link: https://store.huion.com/eu/products/kamvas-16-2021. We are happy to let you know that it is free for delivery. You can pay for it through Russian bank cards.
Best Regards,
HUION Customer Support
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vovess den
said 10 months ago

Couldn’t pay with a Russian Sberbank bank card. The system doesn’t allow you to enter data, gives an error, asks you to enter data later. And so it has been for 2 days. When choosing the payer’s country, the system doesn’t offer Russia. We cannon enter bank card details. Are there any other payment methods? Or are we doing something wrong? You wrote that you can pay with a Russian card. Please give me an instruction on how to do this.
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Jessica Wen
said 10 months ago

Hi vovess den, thank you for getting back to us. I am sorry to hear that. Did you use a Russian debit card or credit card or you want to pay through Paypal. Please pay for it via your credit card, just choose “Credit Card” on checkout interface. Hope it will help you.
Best Regards,
HUION Customer Support
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Jessica Wen
said 10 months ago

Hi vovess den, Apologize for not explaining clearly in previous reply. Please refer to the following instruction.
1. Click "Add to cart";
2. Click " Check Out";
3. Choose "Credit Card".
We have also attached the image of instruction for your reference, hope it will help you.
Best Regards,
HUION Customer Support

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liana becirovic
said 4 months ago

Hi I have a question. Can I pay later? what I mean by that is can I pay after I get the tablet with bills?
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Jessica Wen
said 4 months ago

Hi liana becirovic, thank you for contacting us. I am sorry to inform that we don't support this service. We would recommend Klarna or Paypal payment methods.
Best Regards,
HUION Customer Support