Huion Kamvas 2021 screen issues, Please help

My Huion Kamvas 2021 developed a black bar below the screen. I haven't been using the tablet at all, its been sitting in its box for months and now that i need it a black bar appeared from no where while I was drawing. :( what  do I do? what causes this?

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  • Hi Tebogo Wesi, I'm sorry to hear that you are experiencing problems with the tablet. Based on your pictures, we conclude there is an issue with the tablet. No worries, we will sort it out. We have replied to you via email, please kindly check.

    Best Regards,

    HUION Customer Support

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