Huion h610 Brush size problem

Stefania Borali

started a topic 12 months ago

Hi, I have a problem with my Huion h610. I use Photoshop 2020 and I can't modify the brush size of the touch ring. Zoom in and out, and scroll has no problem. But the brush size is not working.

How can I fix it?

J

Jessica Wen
said 12 months ago

Hi Stefania Borali, I am sorry to hear that. May I know if the brush size not working only in Photoshop 2020 or all programs. Did the issue occur suddenly or from your first use? By the way, what is the version of your driver.
Best Regards,
HUION Customer Support
S

Stefania Borali
said 11 months ago

Hi, the brush has never worked since the first use. I also use Krita and didn't work. What I have to do? because if it doesn't work I return it
S

Stefania Borali
said 11 months ago

I just bought it so the drivers are up to date
J

Jessica Wen
said 11 months ago

Hi Stefania Borali, thank you for your reply. No worries, we will sort it out. May I know what system of your computer is, Windows or Mac, so that I can send you the steps of QC test accordingly.
Best Regards,
HUION Customer Support
S

Stefania Borali
said 11 months ago

Windows
J

Jessica Wen
said 11 months ago
Hi Stefania Borali, thank you for your reply. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons found in the lower-right corner of your screen and clicking "Exit".
2. Install our TabletQC software which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet then plug it back in until the parameters appear, or reopen the QC software again if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all of the steps mentioned above and send it to us (we recommend you upload the video to a cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.