Solved
Partially broken screen
So I've gone to use my tablet today (KAMVAS 13) and there's an issue with the screen. It picks up the pens position everywhere but there's 1 spot that won't pick up when the pen is actually touching the screen. Everywhere else works perfectly fine but 1 part of the screen can see the pen but won't allow it to draw. I've outlined the space in photoshop so see where it won't work and I don't know what the do. I can draw in the space if I start a line from outside it but when I touch the screen inside the space it won't work?I've changed the nib multiple times and restarted my computer. Is the screen just broken?
Hi Kayley Nguyen, I'm sorry to hear that you are experiencing problems with the tablet. May I know if the pen cannot draw in a specific space only in photoshop or in all programmes. By the way what system of your computer is, Windows or Mac?
Best Regards,
HUION Customer Support
Hello, I have this exact same problem in a Kamvas 16 2021.
It's like only one area of the screen doesn't exist and the cursor bounces to the left or right. It only happens when I use the pen. I tried updating, uninstalling, reinstalling, going back to the old drivers and nothing works. I'm using windows and the problem is not limited to drawing programs.
Hi Gracia Godínez, thank you for reaching out to us. Kindly follow the steps below:
a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode, especially if you have a tablet display)
b. B - change brush
c. C - change color
d. E - clear or erase
Best Regards,
HUION Customer Support
I could fix the problem by entering the OSD menu and changing back and forth the Aspect Ratio. This fixed it completely! I was so worried because I thought it was a hardward problem. Thank you so much for your quick reply. I hope this helps other people with the same problem. Greetings.
Hi Gracia, I'm glad to know that your issue was fixed by changing your aspect ratio. Feel free to post a new topic or send an email to our support team at service@huion.com if you have other concerns.
Best Regards,
HUION Customer Support