Solved

Partially broken screen

Kayley Nguyen

started a topic over 1 year ago

So I've gone to use my tablet today (KAMVAS 13) and there's an issue with the screen. It picks up the pens position everywhere but there's 1 spot that won't pick up when the pen is actually touching the screen. Everywhere else works perfectly fine but 1 part of the screen can see the pen but won't allow it to draw. I've outlined the space in photoshop so see where it won't work and I don't know what the do. I can draw in the space if I start a line from outside it but when I touch the screen inside the space it won't work?I've changed the nib multiple times and restarted my computer. Is the screen just broken?

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Jessica Wen
said over 1 year ago

Hi Kayley Nguyen, I'm sorry to hear that you are experiencing problems with the tablet. May I know if the pen cannot draw in a specific space only in photoshop or in all programmes. By the way what system of your computer is, Windows or Mac?
Best Regards,
HUION Customer Support
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Gracia Godínez
said 3 months ago

Hello, I have this exact same problem in a Kamvas 16 2021.

It's like only one area of the screen doesn't exist and the cursor bounces to the left or right. It only happens when I use the pen. I tried updating, uninstalling, reinstalling, going back to the old drivers and nothing works. I'm using windows and the problem is not limited to drawing programs.
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Jessica Wen
said 3 months ago
Hi Gracia Godínez, thank you for reaching out to us. Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed. If still, no parameters appear after doing so, kindly proceed to the next step.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode, especially if you have a tablet display)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above (from Step 1 to 5) and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone with a link to view it). Please don't use screen recording; it is essential that we can see both the tablet, the display, and your hand clearly as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support
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Gracia Godínez
said 3 months ago

I could fix the problem by entering the OSD menu and changing back and forth the Aspect Ratio. This fixed it completely! I was so worried because I thought it was a hardward problem. Thank you so much for your quick reply. I hope this helps other people with the same problem. Greetings.
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Orliza Amodia
said 3 months ago

Hi Gracia, I'm glad to know that your issue was fixed by changing your aspect ratio. Feel free to post a new topic or send an email to our support team at service@huion.com if you have other concerns.
Best Regards,
HUION Customer Support