Menus spontaneously appearing and flickering (Kamvas 22)

I have a Kamvas 22 pen tablet. Periodically, menus (such as DP Option) will suddenly appear and start flickering back and forth as if I'm choosing an option on the menu. I'm not touching the Kamvas controls at all. It persists even after turning the monitor off and on, or disconnecting it from my computer. The only way to get it to stop is to unplug the monitor from the power source for a while and then plug it back in. But it starts happening again a couple days later.

I have it connected to a 16" 2019 M1 Macbook Pro.

I've had the monitor for over a year and this problem started happening a couple weeks ago. I made sure I have the latest driver. 

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  • Hi Jaclyn Threadgill, thank you for contacting us. We think the OSD button on the upper corner of tablet has been stuck. May you kindly check and take a photo of the OSD button and send to us.

    Best Regards,

    HUION Customer Support

  • I thought that might be the case, and checked the buttons multiple times but none of them looked stuck. Here are a couple photos of the buttons. 

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    IMG6938.JPG
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  • Hi Jaclyn Threadgill, thank you for your images. We have created a ticket for you and please kindly reply to us by email. No worries, we will get this sorted.

    Best Regards,

    HUION Customer Support

  • I have been suffering the same issue, no button are stucked, it looks like a compatibility problem between apple and huion

  • I hope not. Huion is sending me a replacement monitor. If the new monitor has the same problems, and there's not a quick fix, I'll have to switch back to Wacom. This was my first Huion product and I'm feeling discouraged. 

  • Hi Juan Fernando Arias Montoya, I am sorry to hear that. No worries, we will sort it out. May you kindly contact us through service@huion.com and send us the video of issue so that we could help you further.

    Best Regards,

    HUION Customer Support

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