el software no reconoce la tableta

E

Ericka Ergueta

started a topic over 1 year ago

J

Jessica Wen
said over 1 year ago
Hi Ericka Ergueta, The reason why your tablet driver shows as "Device disconnected" is due to one of the following reasons:
- Tablet was not securely connected to the USB port
- The USB port or the tablet's port is defective
- The connection cable is defective
- The wrong driver or an outdated one was installed
Thus, if you are experiencing this issue, please try the steps below and see if it gets resolved:
1. Make sure that the USB cable is connected securely, and the USB port is functional;
2. Change with another USB cable or port;
3. Change to another computer, if possible, to see if the issue still persists;
4. Re-install the latest driver from the Huion Official website.
Below are the steps for you to reinstall the driver:
1. Log out from the Huion driver, close all running drawing programs, and turn off your antivirus software.
2. Uninstall all Huion drivers from the Control Panel (Windows) or from your Applications (MacOS).
3. Unplug the Huion tablet from your computer.
4. Download and install the driver from the Huion official website.
5. Plug the tablet back in.
Best Regards,
HUION Customer Support

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