kamvas pro 16 pen issues

I got my tablet today and am trying to set it up but no matter what I do my pen refuses to draw on the actual tablet. when I hover over the screen of the tablet it shows the mouse on my laptop and I can't actually click on anything being displayed

  • i tried to get a video of it happening, sorry it's a bit fast but there is no cursor for the tablet and whenever I try to use it on the actual tablet it just acts as a mouse for my laptop

  • Hi Anna Vardanyan, thank you for purchasing our product! Since your pen only works on your laptop and not on your tablet, this is just a setup issue which can be resolved by following the steps in this article: How to Set Your Tablet Display Work Area.

    Best Regards,

    HUION Customer Support

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