Solved

RTS-300 Mouse Mode tend goes to top left

Intro Verse

started a topic almost 2 years ago

Hi, last month, or maybe a month before it, i just bought Huion RTS-300 and i just realized that when i use it on Mouse Mode, the pointer tend to slowly goes to the top left side of the screen when i move it. It's not jumping suddenly but slowly and only when i move it. But it works just fine when the mouse mode is off.

On the picture above you could see that A is when i use mouse mode and draw a straight line back and forth. I even use a ruler to make sure it's straight. And then B is the same thing but without mouse mode.

Any idea why this happen or how to fix it? I already try to reinstall the driver but it's not change at all.

Thanks in advance

O

Orliza Amodia
said almost 2 years ago
Hi Intro Verse. may I know the following so we can assist you better:
1. The version of the tablet driver you've installed
2. The firmware version of your tablet driver. You can find the firmware by clicking on the "Settings" then "About" on your tablet driver.
3. Your computer operating system and version
Best Regards,
HUION Customer Support
O

Orliza Amodia
said almost 2 years ago

Hi Intro Verse, after referring your concern to our factory, the behavior you've observed when on Mouse Mode is normal. It is because Mouse Mode is based on relative position. The relative position is calculated based on the current position minus the last cursor position. So even when you are using a ruler and don't lift your pen from the tablet, the relative position changes as you move.
Kindly disable mouse mode so you can have an absolute position on your tablet and you can draw one straight line.

Best Regards,
HUION Customer Support
I

Intro Verse
said almost 2 years ago

Okay then. Thanks for confirming
O

Orliza Amodia
said almost 2 years ago

Hi Intro Verse, you're welcome! Enjoy using our products!

Best Regards,
HUION Customer Support