doesn't work out of the box

Christine de Klerk

started a topic about 2 years ago

just got my H1060P today from Amazon. There's only one way to plug this thing in, when I do, the computer recognizes the device, drivers are up-to-date....but the device's OWN APP does not detect the device?????

V

Vicente Perez de Sevilla
said over 1 year ago

I have the same problem
O

Orliza Amodia
said over 1 year ago
Hi Christine de Klerk & Vicente Perez de Sevilla, if you are using a Windows computer, you can use the tablet even without the driver. However, if you are using a Mac computer, you need to install the driver. May you please try the steps found in this article: What To Do When Huion Driver Shows Device Disconnected? If this won't resolve your issue, kindly send the following to service@huion.com so we can check on it further:
- Serial # (found at the back of your tablet, right after S/N)
- Amazon Order #
- Your computer operating system and version
- Version of the tablet driver you've installed
Best Regards,
HUION Customer Support