Red lines on the screen

Hola, tengo un problema con mi tableta: estaba trabajando cuando de repente la pantalla se llenó de líneas rojas verticales, reinicié la pc, probé otros cables (en ambas entradas HDMI y display port A) probé conectar la tableta en otra computadora y el error persiste. Cuando inicia, la pantalla blanca con el logo Huion aparece bien pero enseguida aparecen esas líneas rojas. Cómo puedo solucionarlo? Hi, I have a problem with my tablet: I was working when suddenly the screen was filled with vertical red lines, I restarted the pc, I tried other cables (in both HDMI inputs and display port A) I tried to connect the tablet in another computer and the error persists. When you start up, the white screen with the Huion logo appears fine but right away those red lines appear. How can I solve that?
  • The tablet is a KAMVAS Pro 24 GT 240 I bought it new in July
  • Hi Esteban Hoffmann, if using different cables and computers result to the same issue, and if the computer ports are working fine, it is highly probable that the issue is caused by a defective tablet. Kindly send the following to so we can assist you with your replacement:

    • Serial number (found at the back of your tablet
    • Order Number
    • Summary of the steps you've tried
    • These pictures and a link to a video that captures your cable connection from your computer to your tablet and turn your tablet on to show the red lines.

    Best Regards,

    HUION Customer Support

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