my huion hs64 doesn't work on my oppo a5 2020

xtiancrrn

started a topic about 2 years ago

i just bought my huion hs64 today and it doesn't work on my oppo a5 2020. my phone's adapter is a type c and i tried plugging in the type c otg on my phone but it didn't light up my huion hs64. so i tried plugging it in my brother's phone and my mother's phone and it worked. we have the same otg which is type c but it doesn't work on my phone. i tried opening my otg enabler too and pressed the upper left button of my tablet for 3 or more seconds but still, it didn't work. what do i need to do? my phone is perfectly fine and has no problem with charging. the tablet just don't read my phone. please help

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Orliza Amodia
said almost 2 years ago

Hi xtiancrrn, may I know what phone models are your brother and mother's phones? Is it possible for you to connect another device to your phone that needs data connection such as a USB dongle or a flash drive so we can check if your phone's data connection works? Since your HS64 works on another device using the same OTG adapter, there may be an issue with your phone's data connectivity.

Best Regards,
HUION Customer Support
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Ongchongchien
said about 1 year ago

i have oppon a53...but huion cannot be connect...how should i do
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Jessica Wen
said about 1 year ago

Hi Ongchongchien. Thank you for contacting us. After checking the specification of your phone, I'm sorry to tell you your phone can't work with Kamvas 12 as it doesn't support the USB 3.1 GEN 1 and DP1.2. Looking forward to your understanding.
Best Regards,
HUION Customer Support