Cursor stuck in top left corner when using pen

Andy Thompson

started a topic about 2 years ago

My tablet has developed a problem recently whenever I'm using it, as soon as I touch pen to pad, the cursor moves/locks in the top left corner of my screen. I have seen some very old threads that talk about disabling Windows Ink and/or raw input (I can't find any setting for raw input in the tablet settings)?

Is this a known problem?

N

Nikki mo
said 9 months ago

Pen works completely fine during input test but once I hit the escape button, the cursor stays in the top left corner
J

Jessica Wen
said 9 months ago

Hi Nikki B, thank you for contacting us. Please make sure there are no unnecessary electronic products like mobile phones nearby. If there are, please put them away and see if it helps since the issue may also be caused by electromagnetic interference. By the way, please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. Product serial number (from the back of the unit)
3. The version of driver
Best Regards,
HUION Customer Support
J

Jessica Wen
said 9 months ago

Hi Nikki mo, thank you for contacting us. Please make sure there are no unnecessary electronic products like mobile phones nearby. If there are, please put them away and see if it helps since the issue may also be caused by electromagnetic interference. By the way, please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. Product serial number (from the back of the unit)
3. The version of driver
Best Regards,
HUION Customer Support
Л

Лаура Финсен
said 9 months ago

I have the same problem, my cursor is stuck in the upper left corner as soon as I open huiontablet, when I close it and reconnect the tablet, the cursor works, but when I go into photoshop or any other editor, the settings that I set using the trackpad do not work. i have huion inspiroy h580x, macos monterey. please help
J

Jessica Wen
said 9 months ago

Hi Лаура Финсен, thank you for contacting us. Please make sure there are no unnecessary electronic products like mobile phones nearby. If there are, please put them away and see if it helps since the issue may also be caused by electromagnetic interference. Does the issue occur without the driver installed when you go into photoshop or any other editor. By the way, please kindly provide us with the following information:
1. Operating system, Windows or Mac
2. Product serial number (from the back of the unit)
3. The version of driver
Best Regards,
HUION Customer Support
Л

Лаура Финсен
said 9 months ago

No, that doesn't help. If I go into Photoshop without a driver, then pen pressure still does not work. 1. MacOS Monterey 2. B5T03SH03421 3. Driver_15.6.3.88 please help me I'm desperate(((((((
Л

Лаура Финсен
said 9 months ago

no, that doesn't help. If I go into Photoshop without a driver, then pen pressure still does not work. 1. MacOS Monterey 2. B5T03SH03421 3. Driver_15.6.3.88 please help me I'm desperate
J

Jessica Wen
said 8 months ago

Hi Лаура Финсен, thank you for your reply. We are sorry for our delays response due to our recent Chinese New Year Holiday. Does the cursor stuck in top left corner without the driver installed? If the cursor can move normally without the driver installed, please kindly check the work area work in the driver if the mapped work area of the tablet is at the top left corner. If so, please uninstall and reinstall the driver.
Best Regards,
HUION Customer Support
T

Tobias
said 8 months ago

Hi!

I have the same issue. I just today connected the tablet for the first time (received it today), installed the application with drivers and the cursor is stuck in the upper left corner when using the pen.

1. Windows 11
2. C9DE6SH04570
3. 15.6.3.132

This is what my working area looks like.

On my other device, a Macbook, it works fine.

Best,
Tobias Belch
O

Orliza Amodia
said 8 months ago
Hi Tobias, this issue is usually caused by an incorrect driver installation. Kindly follow the steps below:
1. Uninstall the current driver and unplug your tablet from your computer. You can refer to this article on how to properly uninstall the driver: How to Uninstall Version 15 Driver (Windows).
2. Download the latest driver version for your Kamvas 13 from this link: Kamvas 13 Drivers and Manuals
3. Install the latest driver version by following the steps in this article: How to Install Huion Drivers on Windows. (NOTE: Ensure that your tablet is not connected to your computer, your drawing programs are closed, and your antivirus is turned off while installing the driver.)
Please let me know if reinstalling the driver doesn't work so I can create a ticket for you so we can further look into your issue.

Best Regards,
HUION Customer Support