PEN IS LAGGING

why my 420 huion pen is lagging while using on sharing screen in zoom meeting?

  • Hi nur sasabila, may you please provide a video on how you use your pen and the program you use during the Zoom meeting? It is best if you can capture both your screen and your tablet on the video.


    Best Regards,

    HUION Customer Support

  • this is the video..i use power point during zoom
  • Hi nur sasabila, I'm sorry but I can't seem to find the video.


    Best Regards,

    HUION Customer Support

  • Sorry this video is quite loud coz im teaching at that time
    mp4
  • Hi nur sasabila, the video is fine. Thank you for sharing it. 

    Did you install the driver? Kindly provide the following information:

    • Your computer operating system
    • Version of the tablet driver, if you installed one
    • Version of Zoom are you using and the apps

    Best Regards,

    HUION Customer Support


  • I installed the driver.. I just can't find the version of the tablet driver..i hope these pictures will be helpful
    jpg
    jpg
  • addition pictures
  • Hi nur sasabila, thank you for providing the requested information. May you please try the following steps:

    1. Uninstall the tablet driver, unplug your tablet from your computer, then plug it back in. Test whether your pen works fine even without the driver.
    2. Connect your tablet to a different USB port and make sure that it is working fine.
    3. If you have access to a different computer, please check if your tablet works fine on another computer unit.
    4. Unplug your tablet from your computer then install the attached driver. Please refer to this article on how to properly install the driver: How to Install Huion Drivers on Windows

    If the steps above do not resolve your issue, please send an email to service@huion.com so we can further test your tablet using our software:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • Your computer operating system and version
    • Version of the tablet driver 
    • A summary of all the steps you've done


    Best Regards,

    HUION Customer Support


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