Hs64 suddenly stopped working

So my girlfriend had this tablet for quite a while now and it suddenly stopped 2 days ago when she tried to draw on her phone. She doesn't have a laptop only a phone so this hits her pretty hard. She's had someone looked at her phone port, replaced the otg connector, and factory resetting her phone. What should we do?
  • Hi aaron salvio, I'm sorry to know about your girlfriend's issue with her HS64 tablet. May you please check if the following steps can resolve the issue or at least help us determine what caused it:

    • Use a different cable
    •  Change your pen nib with a new one
    • Tap the pen on the tablet's working area in phone mode and see if the tablet's light will turn on or brighten.

    Best Regards,

    HUION Customer Support

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