Solved

PW100 Pen: No Red Light When Charged

I bought this pen in May, 2020 last year. This pen functioned when I connected to its charging cable with red light on. Without connecting to the charging cable it did not function. However, I cannot use it anymore when the red light has no longer appeared. I would like to know the way to fix this problem. 

  • Hi Ahmad Adam, I'm sorry but the PW100 pen is a battery-free pen. May I know what your tablet model is so I can check which pen is compatible with your tablet? 


    When a rechargeable pen only works when connected to the charging cable, it means that the Lithium-Ion battery inside the pen can no longer hold a charge. Thus, you can either just use it while connected to the charging cable or you can purchase a new one. Moreover, if your pen no longer works even when connected to the charging cable, it means that your pen is broken. If your purchase is still within the 1-year warranty, we help you with the pen replacement. Please send the following information to service@huion.com to be further assisted:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • Link where you purchased your tablet, if you didn't purchase it from our official online store
    • Link to a video as you use the pen with and without the charging cable


    Best Regards,

    HUION Customer Support

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