Solved
PW100 Pen: No Red Light When Charged
I bought this pen in May, 2020 last year. This pen functioned when I connected to its charging cable with red light on. Without connecting to the charging cable it did not function. However, I cannot use it anymore when the red light has no longer appeared. I would like to know the way to fix this problem.
Hi Ahmad Adam, I'm sorry but the PW100 pen is a battery-free pen. May I know what your tablet model is so I can check which pen is compatible with your tablet?
When a rechargeable pen only works when connected to the charging cable, it means that the Lithium-Ion battery inside the pen can no longer hold a charge. Thus, you can either just use it while connected to the charging cable or you can purchase a new one. Moreover, if your pen no longer works even when connected to the charging cable, it means that your pen is broken. If your purchase is still within the 1-year warranty, we help you with the pen replacement. Please send the following information to service@huion.com to be further assisted:
Best Regards,
HUION Customer Support