Kamvas 16 (2019) express keys not working.

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Aspen Evans

started a topic over 2 years ago

The only thing I can do is scroll. My other keys are unable to work when I try to use it.

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Orliza Amodia
said over 2 years ago
Hi Aspen Evans, kindly answer the following questions so we can assist you better:
1. What is your computer's operating system and version?
2. What driver version have you installed?
3. Does the tablet driver show "Device connected"?
4. Have you set your express keys in the driver?
May you please try reinstalling your driver and make sure that your tablet is not connected to your computer, your antivirus is turned off, and all your drawing programs are closed. If reinstalling the driver do not resolve your issue, please answer the questions above so we would know how to proceed.

Best Regards,
HUION Customer Support

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