My HS610 dosent connect

Fernando Jesus Quiroga Avalos

started a topic over 2 years ago

i check if my mac was the problem but everything i connect to it it works but when i want to connect my Huion it doesn't work the white light doesn't turn on. what is happening ?

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Fernando Jesus Quiroga Avalos
said over 2 years ago

can somebody help me? this is an emergency! thank you!
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Orliza Amodia
said over 2 years ago
Hi Fernando Jesus Quiroga Avalos, have you installed the driver? If you have, kindly check whether it shows "Device connected". If you have not, please download and install the driver from this link, Huion HS610 Graphic Tablet Drivers and follow the instructions on how to properly install the driver from this link, How to Install Huion Driver on MacOS.

If you have properly installed the driver but still have the issue, please try the following:
1. Plug your tablet to a different USB port on your computer
2. Use a different cable
3. Connect to a different computer, if you have access to another unit to see if the tablet works or not
Best Regards,
HUION Customer Support
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Fernando Jesus Quiroga Avalos
said over 2 years ago

yeah i tried all USB ports on my computer

i used a different cable

and i tried my dad's and brothers computers and it doesn't work

the white dot that appears on my tablets doesn't turn on

and i have the latest driver
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Orliza Amodia
said over 2 years ago

Hi Fernando Jesus Quiroga Avalos, it is unfortunate to know that. We will further assist you through your ticket since we would need to ask specific information from you.

Best Regards,
HUION Customer Support