Blue Shade Line on my Huion Kamvas Pro 16 Premium Screen

Reza A. Bhaktinagara

started a topic over 2 years ago

Hi! Today I found out that my Huion Kamvas Pro 16 has a blue shade line that across vertically on the LCD screen. It's not causing technical problem but it just visually bothering me when I try to paint/draw. I try to turn it off and on, restore default on the screen, and adjusting color setting but nothing works.

How can I fix this?

2021-03-25.jpg

(2.49 MB)

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Orliza Amodia
said over 2 years ago

Hi Reza A. Bhaktinagara, if you have an access to another computer, please try your tablet with a different computer and check if it still has the blue shade line. If you have an extra 3-in-1 cable, kindly try using a different cable and check whether the issue persists. If it still have the same blue shade, the issue is most probably caused by a screen problem. Kindly contact our reseller where you purchased your tablet from and ask for any options they can offer you.

Best Regards,
HUION Customer Support