problema con el lápiz de mi HUION Kanvas GT-191 V2

Desde hace unos días, al escribir se para un segundo, y no se puede escribir, vuelve a dejar ,, se vuelve a parar... y es imposible trabajar.

  • Hi Trini, I'm sorry to know about your pen issue. Kindly try the following steps:

    1. Uninstall the tablet driver, unplug your tablet from your computer, and plug it back it after a few seconds. Test whether your tablet works fine without the driver. If it does, then the issue is with the driver so you just have to reinstall the driver and make sure that your tablet is not connected to your computer as you do so. Also make sure that you turn off your antivirus and close all your drawing programs while installing the driver. Here's the link on how to properly install the driver:
    2. If the pen still has issues even without the driver, try to use a different USB cable and check if it will resolve your issue.
    3. Try connecting your tablet to a different USB port and make sure that your computer port works well.
    4. Try using a different computer if you have access to another one and see if you have the same issue.
    5. If reinstalling the driver, changing the USB cable and port, and using a different computer still result to the same problem, please send the following to service@huion.com so we can do one final test:
      • Serial number (found at the back of your tablet, right after S/N)
      • Order number when you purchased your tablet
      • Version of the tablet driver you've installed
      • Your computer's operating system and version
      • A picture of your pen, make sure you capture the side with the buttons


    Best Regards,

    HUION Customer Support

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