Huion pen offset (on canvas in art programs only)
Hello I have a HUION KAMVAS GT-191 and it was perfectly working fine two months ago. I stopped using it for a while in Feb but when I used it again a few days ago until today, it seems that it has an offset pen problem. The cursor is offset however it only ever does that whenever it is in the canvas.
I checked to see if the problem is due to my art program so I opened another art program (paint tool Sai) and it does the same thing. The pen works perfectly fine outside the canvas and the art programs. I tried recalibrating but it didn't work. (I apologize if my English wasn't well said. It's not my first language you see..)
I have a video of it here
Hi Potchijin, thank you for providing your video. Kindly try these steps:
If the steps above do not resolve your issue, please send the following to service@huion.com so we can further test your tablet using our software:
Best Regards,
HUION Customer Support
Hi PinkBINCH, kindly choose "Wintab" on your drawing program's settings.
Best Regards,
HUION Customer Support
So I just got a Kamvas 12 today and had this issue. After fiddling around for a few hours being frustrated, I found something that helped me for this exact issue!!
Go to your Display options for Windows and scroll down to Scale and layout. Make sure it's set to 100%. I found that it was set to 150% originally by default and I would only have an offset whenever using my art programs like Clip Studio Paint and Paint Tool Sai. Setting it to 100% fixed it for me.
I hope this works for you too!
@Aiko, are there any additional settings for the device? I set the setting to it and it's only making it worse
I have de same problem.. I try in my two laptops it doesn't work on photoshop and zbrush.. please help me... my canvas have 1 week
I have Kamvas 13 :(
Hi Yoisaacr, we will assist you through your ticket since we would need some videos and other information from you to resolve your issue.
Best Regards,
HUION Customer Support