Huion pen offset (on canvas in art programs only)

Potchijin

started a topic over 2 years ago

Hello I have a HUION KAMVAS GT-191 and it was perfectly working fine two months ago. I stopped using it for a while in Feb but when I used it again a few days ago until today, it seems that it has an offset pen problem. The cursor is offset however it only ever does that whenever it is in the canvas.

I checked to see if the problem is due to my art program so I opened another art program (paint tool Sai) and it does the same thing. The pen works perfectly fine outside the canvas and the art programs. I tried recalibrating but it didn't work. (I apologize if my English wasn't well said. It's not my first language you see..)

I have a video of it here

mp4

video-161585...

(622 KB)

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Orliza Amodia
said over 2 years ago
Hi Potchijin, thank you for providing your video. Kindly try these steps:
1. Change your pen nib with a new one.
2. Put away unnecessary electronic devices. The electromagnetic signal that the devices emit can affect the tablet's performance.
3. Uninstall the driver, unplug your tablet from your computer, then plug it back in. Test your tablet without the driver and check if the issue persists.
4. Try using your tablet on a different computer, if you have access to another unit, and see if you still encounter the same issue.
5. Reinstall the tablet driver and make sure that your tablet is not connected to your computer as you install the driver. Also make sure that your antivirus is turned off and all your drawing programs are closed. It would be better if you restart your computer before reinstalling the driver.
If the steps above do not resolve your issue, please send the following to service@huion.com so we can further test your tablet using our software:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Version of the driver you've installed
- Your computer's operating system and version
- A summary of the steps you've done so far
Best Regards,
HUION Customer Support
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PinkBINCH
said over 2 years ago

Did you ever get this solved? I'm having the same issue and tried all these steps :(
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Orliza Amodia
said over 2 years ago

Hi PinkBINCH, kindly choose "Wintab" on your drawing program's settings.

Best Regards,
HUION Customer Support
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Aiko
said over 2 years ago

So I just got a Kamvas 12 today and had this issue. After fiddling around for a few hours being frustrated, I found something that helped me for this exact issue!!

Go to your Display options for Windows and scroll down to Scale and layout. Make sure it's set to 100%. I found that it was set to 150% originally by default and I would only have an offset whenever using my art programs like Clip Studio Paint and Paint Tool Sai. Setting it to 100% fixed it for me.

I hope this works for you too!

set to 100.png
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Eric Feathers
said over 2 years ago

@Aiko, are there any additional settings for the device? I set the setting to it and it's only making it worse
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Yoisaacr
said about 2 years ago

I have de same problem.. I try in my two laptops it doesn't work on photoshop and zbrush.. please help me... my canvas have 1 week
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Yoisaacr
said about 2 years ago

I have Kamvas 13 :(
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Orliza Amodia
said about 2 years ago

Hi Yoisaacr, we will assist you through your ticket since we would need some videos and other information from you to resolve your issue.

Best Regards,
HUION Customer Support