kamvas 16 pro skipping pen problom

Aster

started a topic 7 months ago

Hi, I am using Kamvas 16 pro and the pen keeps skipping awfully, i tried turning off my computer and turning it beck on and nothing happened and i also re downloading the driver and sitting it on default but noting works, i also used it on another computer just to be sure and i had the same problem.

is there any solution for that?

O

Orliza Amodia
said 7 months ago
Hi Aster, kindly try the following steps:
1. Change your pen nib with a new one.
2. Make sure that there are no unnecessary devices near your tablet.
3. Uninstall the driver, unplug your tablet from your computer then plug it back in. Then test if your tablet works fine without the driver.
If you still have the same issue even after following the above-mentioned steps, please send the following to service@huion.com so we can further test your pen's performance using our software;
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Version of the tablet driver you've installed
- Your computer operating system and version
Best Regards,
HUION Customer Support