Huion Kamvas Pro 16 Display Issue with Tablet and Computer

cybergalacticnova

started a topic over 2 years ago

Specifically, if all cables are connected to my computer, the tablet shows my computer screen but my computer is black. But, if I unplug a certain cable that connects the screen display (forgot what that cable is called,) the screen display goes back to my computer. I restarted my computer plenty of times, but it's an issue with the tablet. I want it to have the screen back on both my computer and tablet, which was working fine perfectly hours ago.

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Orliza Amodia
said over 2 years ago
Hi cybergalacticnova, are you using a Mac or Windows computer? Have you followed the proper computer and tablet settings from either of the applicable articles below:
- Windows: How to Set the Duplicate Mode or Extend Mode on Windows While Using Huion Pen Display?
- Mac: How to Set the Mirror Mode or Extend Mode on MAC While Using Huion Pen Display?
If you have and still got the same issue, please check if your computer's HDMI port is working fine by connecting a different tablet display. If it is, then the issue may be caused by a faulty cable. Kindly send the following to service@huion.com to be further assisted:
- Serial number (found at the back of your tablet, right after S/N)
- Order number when you purchased your tablet
- A link to your video that shows your cable connection and what happens when you turn on your tablet
- Please add a note on what steps you've done to troubleshoot the problem
Best Regards,
HUION Customer Support