Kamvas 13 Signal Error

New out-of-the-box tablet.  Installed driver on both Mac OS and Windows 10 OS, results are the same - No Signal, Power Save Mode, Red Power Indicator Light. 

All cables are correctly hooked up and also tried direct power connection with no resolution. 

For a new product and something that should be simple to install, Huion is making it quite difficult that I am wondering if all the products are possibly the same and should look for a better manufacture and return this tablet. Contacting Customer Services is like No Service.

  • Tried trouble shooting, all with similar results.... No Signal...Power Saving Mode. Contacted Customer Service and No Response. 

  • Hi Chong-Im Kim, we apologize for the late reply due to the high volume we are experiencing because of the holidays. 


    Kindly answer the following questions so we can better assist you:

    1. Are you using the 3-in-1 cable or the USB-C to USB-C cable? 
    2. Are the computers you tried your tablet on desktops or laptops?
    3. Are you using an adapter to connect your tablet to your computers?


    Best Regards,

    HUION Customer Support

  • MacBook Pro

    1 3-in-one cable and tried USB-C

    2 Laptop

    3 Yes adapter USB-A to USB-C


    Windows 

    1 3-in-one cable and HDMI

    2 Desktop

    3 No adapter


    Both have same result... No Signal. Can connect but can only use as a pen tablet and not a drawing tablet.

  • Hi Chong-Im Kim, thank you for your reply. We will need additional information on your cable connections so we can determine if the issue is with your cable or the tablet itself. Thus, we will further assist you through your ticket.


    Best Regards,

    HUION Customer Support

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