H420

Airamfer.bts.07

started a topic almost 3 years ago

Recientemente obtuve una tableta h420 descargue el drive pero el lápiz no funciona he intentado varias veces hacer la prueba de nivelación y sensibilidad pero el lápiz no funciona

O

Orliza Amodia
said almost 3 years ago
Hola Airamfer.bts.07, por favor responde las siguientes preguntas:
1. ¿Puedo saber la versión del controlador que instaló y la versión del sistema operativo de su computadora?
2. ¿El controlador de la tableta muestra "Dispositivo conectado"?
3. ¿Ha insertado una batería AAA nueva dentro de su lápiz y lo ha encendido antes de usarlo?
Por favor, mire estos videos: ¿Cómo usar el lápiz de batería (Pen 68)? y Consejos para fijar el lápiz digital (PEN68).

Atentamente,
Atención al cliente de HUION

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Hi Airamfer.bts.07, kindly answer the following questions:
1. May I know the version of the driver you installed and your computer's operating system version?
2. Does the tablet driver show "Device connected"?
3. Have you inserted a new AAA battery inside your pen and turned it on before using?
Kindly check out these videos: How to use the battery pen (Pen 68)? and Tips for fixing the digital pen (PEN68).

Best Regards,
HUION Customer Support
D

David Smith
said over 2 years ago

Hi
im using H420 , new battery , latest software (12 ) on a MacBook Pro 13" Catalina 10.15.7. the pen stays at the top left of the screen no matter where the pen is on the tablet , the screen resolution is only 1400x900 yet this is a retina screen 2560x1600.
would appreciate any help .
Kind regards < David L Smith
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Orliza Amodia
said over 2 years ago

Hi David Smith. if your pen stays at the top left of the screen, it is possible that this is caused by either the driver or the pen itself. We would need additional information from you so kindly reply to your ticket with the requested information.

Best Regards,
HUION Customer Support
D

David Smith
said over 2 years ago

What information do you need ? You haven’t requested any information
O

Orliza Amodia
said over 2 years ago

Hi David Smith, we've requested the information in your ticket. May you please check our reply in your email? If you can't find it in your inbox, kindly check your spam or trash folder.

Best Regards,
HUION Customer Support