Issuse with Kanvas Pro 13

Tom Clayton

started a topic over 2 years ago

I have just bought a Kanva pro 13. Have installed drivers and plugged it all in. My desktop is shown on the Kanvas pro screen. However when I open photoshop nothing apears on the Kanvas screen it shows that photoshop is open by the icon. Photoshop is running fine as I can see it on my PC monitor. Is there something I am missing? Do I have to do some more setup to gwt programs to appear on the Kanvas and my PC at the same time.

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Tom Clayton
said over 2 years ago

I have attached a photo showing the Kamvas pro 13 screen. Using windows 10 and Photoshop CC

160865905742...
(2.73 MB)
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Orliza Amodia
said over 2 years ago

Hi Tom Clayton, please hold down the "Shift" key then right-click the Photoshop icon on the task bar and click "Move". Use the arrow keys on your keyboard to move the Photoshop window back to your screen.

Best Regards,
HUION Customer Support
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Niharika Mandal
said almost 2 years ago

Due to some reason my kamvas pro 13 keeps on getting disconnected from my laptop in between of my work. The screen then says no signal and blacks out. Although I have installed the driver and also updated my graphics card it doesn't seem to work. What should I do to solve this issue?
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Orliza Amodia
said almost 2 years ago
Hi Niharika Mandal, if it continues to get disconnected, it is possible that your cable may be defective. Please try the following:
1. Make sure that your cables are properly and securely plugged
2. Try connecting your tablet to a different computer, if you have access to another unit, and check whether you still have the same disconnection issue
3. If you have an extra cable that you can try, please use another cable and see if the same issue happens
If all steps above do not make a difference, please send the following to service@huion.com so we can assist you further:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- A link to a video that captures your cable connection from your tablet to your computer and capture the disconnection issue as well. You can just use your phone camera to record the video provided that we can clearly see the said issue. You can send the video using WeTransfer or you can upload it to Dropbox or Google Drive. If you upload it, please make sure you remove the restrictions so anyone who has the link can access it.
Best Regards,
HUION Customer Support
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DarkNOwOva
said 10 months ago

Hello,
I have been having problems with my kanvas 13 pro, i got it as a gift and it worked fine since the 25th of December. But today the pen stopped working, i didn't have the driver installed so I thought that was the problem but the driver did nothing. I thought it was the nib so I changed that too but it isn't that either.
I don't know what to do
Could someone please help me fix it?
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Jessica Wen
said 10 months ago

Hi DarkNOwOva, thank you for contacting us. May I clarify with if the pen no longer draw with the driver installed or without the driver installed. If it can not draw when the driver is installed, does the driver show "connected". What is the version of your driver? is it Driver_15.5.3.444?
Best Regards,
HUION Customer Support
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DarkNOwOva
said 10 months ago

Hello again,
So, what happened is that i didn't have the drive installed for 5 to 6 months, and it worked just fine.
But it started to lag yesterday and then it stooped almost immediately.

I thought it was the drive so i installed it but it did nothing, I rebutted my pc and it did nothing.
The cables don't have any problem, so I'm starting to think it's the pen
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Jessica Wen
said 10 months ago

Hi DarkNOwOva, thank you for your reply. May I know what system of your computer is, Mac or Windows? we will send you QC test accordingly.
Best Regards,
HUION Customer Support