Huion Kamvas Pro 20 Black Screen and blinking lights
Hi, Bought my Kamvas Pro 20 from Amazon.co.uk on Oct 24th 2020. For the past two weeks when I switch it on, it has a black screen and makes a usb disconnect/reconnect sound from my computer. I’ve already looked on the help page about the Black Screen but unfortunately I do not have another power adapter to test. And when it was just once a week, it’s now happening daily and I have client work to complete. Here’s the specifics about what happens: • when computer turns on, the power supply is blinking, the power light on the display is blinking a dull red colour. • usb disconnect/reconnect sound is heard from the computer. • Takes approximately 5-10 minutes of constantly unplugging and plugging, and waiting for the power adapter to drain power for the display. • Once the display is on I have no issues. • This has been happening on a daily basis. • Today it did not want to switch on, we tested plugging into mains as it’s currently plugged into a extension power supply - plugging into the mains has the same issues. I’ve put up a ticket but of course it’s causing a huge hassle and it’s only a month old so I need help ASAP. Thank you, Chloe.