Pen Issues with Kamvas 20

Staisha King

started a topic 4 months ago

I have that issue where your pen creates jagged lines when you try to draw a straight line.

This is the exact tablet I have and where I bought it from: https://www.amazon.ca/gp/product/B0721Q3SC9/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1

I bought this some time in 2019, used it on my old PC a lot with no issues. However, after moving and building a better PC, it developed this jagged drawing issue.

Solutions I've tried:

Charging the pen
Replacing the nib
Trying another pen (spare one)
Using tablet with and without the driver (not a driver issue)
Using different programs (Windows Ink, Photoshop, Krita, Driver program, TabletQC that was requested by Huion support)
Restarting PC with driver uninstalled and reinstalling it
Replugging all wires connected to tablet
Tablet shouldn't have any damage whatsoever
Sending a video to Huion Support but was told nothing was wrong even though I sent a video

I feel like it could be damaged wires or a setting with my new PC.

Any solutions that might have worked for anyone??

O

Orliza Amodia
said 4 months ago

Hi Staisha King, thank you for detailing all the steps you've tried so far. Do you have ticket number from the support you previously contacted so I can review your case? Looking forward to your reply.

Best Regards,
HUION Customer Support