"h420 is disconnected"

Glxscor e

started a topic almost 3 years ago

i've had a h420 for a while but i've not used it often due to the fact that i don't draw on pc that much. i recently downloaded the driver again and connected the tablet to the pc but it still says that the tablet is disconnected? i'm not sure if i'm just being stupid and the solution is obvious or if the solution is harder to solve

O

Orliza Amodia
said almost 3 years ago

Hi Glxscor e, may I know the version of the tablet driver you installed and your computer's operating system version?

Best Regards,
HUION Customer Support
G

Glxscor e
said almost 3 years ago

i downloaded the 2015 driver since that was the driver available at the time that my tablet was bought, and my pc is windows 7
O

Orliza Amodia
said almost 3 years ago

Hi Glxscor e, thank you. Please download and install version 12.4.2 from this link: HUION H420 Graphic Tablet Drivers. Kindly refer to this article on how to properly install the driver: How to Install Huion Drivers on Windows. The instructions for version 12 drivers are at the bottom of the said article and please carefully read Part 1 of this article on how to properly uninstall the Version 11 driver you currently have.

Also, make sure that your tablet is not connected to your computer, your antivirus is turned off and all your drawing programs are closed while installing the driver.

Best Regards,
HUION Customer Support