Driver don't recognizes my kamvas 13

Its brand new, and the screen works perfectly, but it seems like is just screen mirror. Even tho I have all cables plugged in the driver always says "device disconnected".  

  • Hi Laura Marie Cepeda Ortega, I'm sorry to know about your connection issue. This issue may be caused by either the cable, port (tablet or computer), or the driver. We have replied to your ticket last Friday so if the solution provided does not resolve your issue, kindly reply to your ticket for further assistance.

    Best Regards,

    HUION Customer Support

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