i have Problem with the screen in huion Kamvas pro 16

the tablet are connected and i don't have this massage (no signal ) there is a signal  but the screen is black  could you please help me 

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  • Hi Ahmad Rushdi, are you using an adapter to connect the HDMI end of your 3-in-1 cable to your computer? Kindly check if you have properly connected your cables by following the cable setup in the image below:


    Please try to follow the steps found in this article as well: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal


    Best Regards,

    HUION Customer Support

  • Orliza Amodia

    yes i did exactly as the image show , but still there is no screen its a new one

    please find for me another solution 

  • Hi Ahmad Rushdi, if your connection is the same as that in image and if you have followed the steps found in the article, it is possible that your cable or the HDMI port may be defective. I will further assist you through your ticket.


    Best Regards,

    HUION Customer Support

  • hi Orliza Amodia

    I test it with other PC's , laptop's and still the same result black screen 
    its a new one  i had it just for 1 week and it was working very will suddenly with no reasons that happened 

  • Hi Ahmad Rushdi, duly noted. Kindly reply to the ticket that I've created for you so I can assist you further.


    Best Regards,

    HUION Customer Support


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