i have Problem with the screen in huion Kamvas pro 16

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Ahmad Rushdi

started a topic almost 3 years ago

the tablet are connected and i don't have this massage (no signal ) there is a signal but the screen is black could you please help me

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Orliza Amodia
said almost 3 years ago

Hi Ahmad Rushdi, are you using an adapter to connect the HDMI end of your 3-in-1 cable to your computer? Kindly check if you have properly connected your cables by following the cable setup in the image below:

Please try to follow the steps found in this article as well: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal.

Best Regards,
HUION Customer Support
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Ahmad Rushdi
said almost 3 years ago

Orliza Amodia
yes i did exactly as the image show , but still there is no screen its a new one
please find for me another solution
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Orliza Amodia
said almost 3 years ago

Hi Ahmad Rushdi, if your connection is the same as that in image and if you have followed the steps found in the article, it is possible that your cable or the HDMI port may be defective. I will further assist you through your ticket.

Best Regards,
HUION Customer Support
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Ahmad Rushdi
said almost 3 years ago

hi Orliza Amodia
I test it with other PC's , laptop's and still the same result black screen
its a new one i had it just for 1 week and it was working very will suddenly with no reasons that happened
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Orliza Amodia
said almost 3 years ago

Hi Ahmad Rushdi, duly noted. Kindly reply to the ticket that I've created for you so I can assist you further.

Best Regards,
HUION Customer Support

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