Windows Ink Problem Windows 10

Mustafa.akbulut

started a topic 12 months ago

I cannot use my Camvas 16 pro with Windows Ink. If I disable Windows Ink, the pen acts as if a mouse and I cannot draw. If I enable Windows Ink, the pen lags horribly and graphic drivers continously go black and lag and power reconnection sound can also be heard continously. I can use calibration area with Huion Tablet. I think harware is working fine but there is something horribly wrong with the compatibility with "windows Ink". How can I fix this problem with Windows 10?

O

Orliza Amodia
said 12 months ago
Hi Mustafa.akbulut, may I know the tablet driver version you installed on your computer? And does the tablet driver continuously show "Device connected" whenever your pen can't draw?

Kindly try the following steps:
1. Try to use a different USB port on your computer.
2. Properly uninstall the current driver you've installed, unplug your tablet from your computer, and connect the tablet again. Try using your tablet without the driver and check if you still experience the lag and hear the reconnection sound.
3. Download "Win10_Driver_14.8.153" from this link: https://www.huion.com/download/.
4. Install the said driver from #3 above, making sure that your tablet is not connected to your computer, your antivirus is turned off and all your drawing programs are closed. Connect your tablet back and check if you experience issues using this driver version.
5. Try using a different computer if you have access to another unit.
I saw that you have an open ticket so if the abovementioned steps won't resolve your issue, please reply to my email with the requested information. If you don't see my reply in your inbox, kindly check your spam or trash folders.

Best Regards,
HUION Customer Support
J

Johanna Alfonso
said 10 months ago

Hi, I have exactly the same problem working with my new HUION HS611 on Windows 10. I try everything above but it's still not working.
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Orliza Amodia
said 10 months ago
Hi Johanna Alfonso, may I know the driver version you are using with your HS611? If you hear a device disconnection sound after plugging your tablet in, do you also see a "USB Device Not Recognized" error popping up? If you do, kindly check out this How to Fix “USB Device not recognized” Error. Then please install version 14.8.166.1482_HID of the driver which you can download from this link: https://www.huion.com/download/. Please refer to these articles as well on how to properly uninstall and install the driver: How to Install Huion Drivers on Windows and How to Install/Uninstall Huion V14 Driver on Windows (Video).

If reinstalling the driver and fixing your USB port won't resolve your issue, please send an email to service@huion.com with the following information so we can test your tablet's performance further:
- Serial number (found at the back of your tablet)
- Purchase order number
- Link where you purchased your tablet
- The troubleshooting steps you've done so far
- Your computer's operating system and version
- The tablet driver version or versions you've tried so far
Best Regards,
HUION Customer Support
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Ocean Rock
said 2 months ago

Yo Im same the same problem as well but different mine Huion Kamvas Pro 16 an I cant use my tools or windows bar while Enable Windows ink is on but when its off I lose pressure.
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Orliza Amodia
said 2 months ago

Hi Ocean Rock, we will assist you further through your ticket since we need to check on several factors so we can find a solution to your issue.

Best Regards,
HUION Customer Support