Windows Ink Problem Windows 10

I cannot use my Camvas 16 pro with Windows Ink. If I disable Windows Ink, the pen acts as if a mouse and I cannot draw. If I enable Windows Ink, the pen lags horribly and graphic drivers continously go black and lag and power reconnection sound can also be heard continously. I can use calibration area with Huion Tablet. I think harware is working fine but there is something horribly wrong with the compatibility with "windows Ink". How can I fix this problem with Windows 10?


1 person has this problem
  • Hi Mustafa.akbulut, may I know the tablet driver version you installed on your computer? And does the tablet driver continuously show "Device connected" whenever your pen can't draw? 


    Kindly try the following steps:

    1. Try to use a different USB port on your computer.
    2. Properly uninstall the current driver you've installed, unplug your tablet from your computer, and connect the tablet again. Try using your tablet without the driver and check if you still experience the lag and hear the reconnection sound. 
    3. Download "Win10_Driver_14.8.153" from this link: https://www.huion.com/download/
    4. Install the said driver from #3 above, making sure that your tablet is not connected to your computer, your antivirus is turned off and all your drawing programs are closed. Connect your tablet back and check if you experience issues using this driver version.
    5. Try using a different computer if you have access to another unit.


    I saw that you have an open ticket so if the abovementioned steps won't resolve your issue, please reply to my email with the requested information. If you don't see my reply in your inbox, kindly check your spam or trash folders.


    Best Regards,

    HUION Customer Support

  • Hi, I have exactly the same problem working with my new HUION HS611 on Windows 10. I try everything above but it's still not working.

  • Hi Johanna Alfonso, may I know the driver version you are using with your HS611? If you hear a device disconnection sound after plugging your tablet in, do you also see a "USB Device Not Recognized" error popping up? If you do, kindly check out this How to Fix “USB Device not recognized” Error. Then please install version 14.8.166.1482_HID of the driver which you can download from this link: https://www.huion.com/download/. Please refer to these articles as well on how to properly uninstall and install the driver: How to Install Huion Drivers on Windows and How to Install/Uninstall Huion V14 Driver on Windows (Video).


    If reinstalling the driver and fixing your USB port won't resolve your issue, please send an email to service@huion.com with the following information so we can test your tablet's performance further:

    • Serial number (found at the back of your tablet)
    • Purchase order number
    • Link where you purchased your tablet
    • The troubleshooting steps you've done so far
    • Your computer's operating system and version
    • The tablet driver version or versions you've tried so far


    Best Regards,

    HUION Customer Support

  • Yo Im same the same problem as well but different mine Huion Kamvas Pro 16 an I cant use my tools or windows bar while Enable Windows ink is on but when its off I lose pressure.

  • Hi Ocean Rock, we will assist you further through your ticket since we need to check on several factors so we can find a solution to your issue.


    Best Regards,

    HUION Customer Support

  • Hi, Im having the exact same problem as ocean rock. I have a huion 16 2.5k that I just got, and my computer  (windows 11) is also new. I did everything so it would be unlikely that the USB is loose. and above and I still can only draw with window ink activated. there is no pressure when i deactivate it. and when it's active it has a lag. 

    I'm thinking of returning it if this is just how it is.. 

  • Hi Kizz, I'm sorry to hear that you are experiencing problems with the tablet. Could you please contact us through service@huion.com for further help. Rest assured that we will sort it out.

    Best Regards,

    HUION Customer Support

  • Im having the same issues with WindowsInk in Win 11 and a Kamvas 24 4k

  • Hi Saavedrasagi, I'm sorry about that issue you're having. Have you tried the following steps?

    1. Uninstall the current driver and install the latest one. You can download it from this link: Huion Download Center. Kindly ensure to follow the steps from these articles:
      1. How to Uninstall Version 15 Driver (Windows)
      2. How to Install Huion Drivers on Windows
    2. Before reinstalling our driver, please ensure to uninstall all tablet drivers from your computer, whether from us our other brands. Having more than one driver can cause conflict resulting to malfunctions such as this.

    If you need further assistance, please send an email to service@huion.com with the following information:

    1. Serial # (found on the back of your tablet, which starts with S/N)
    2. Windows 11 version and build
    3. Drawing programs and their versions
    4. A short video of your issue. If it's more than 20MB, please upload it to cloud storage such as OneDrive, Google Drive, Dropbox, etc., then share the link with us. Please remove the restriction so anyone with the link can access it.

    Best Regards,

    HUION Customer Support

  • Hello! I have uninstalled and installed the latest drivers and the older versions like 5 times. I have done a complete clean up of all the drivers of the tablet drivers and still no luck. I already sent an email to service email and have gotten no response yet. Ill send the email again and wait for an answer, I really need this to work because I work as a 3D artist and not having pressure sensitivity is killing me. I'd love to install some other older version of the drivers (maybe version 14.x) to test it out because whenever i remove the driver the pressure works fine.


  • Hi Saavedrasagi, I'm sorry the steps didn't resolve your issue. I was able to locate your tickets and the oldest one was created a day ago. We are currently experiencing high ticket volume, but I will have your ticket prioritized, as I understand the urgency of your situation. Kindly check your spam or trash folders if you don't find our reply in your inbox. 

    Best Regards,

    HUION Customer Support

  • That would be amazing I havent been able to work and its really getting in my nerves :( Texturing with mouse aint fun. Thank you so much! 

  • Hi Saavedrasagi, you're welcome. It's our pleasure to assist you. 

    Best Regards,

    HUION Customer Support

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