Huion New 1060 plus Pen doesn´t work without cable
At the HUION OFFICIAL STORE placed in ALIEXPRESS, I bought a Huion New 1060 plus. after several months after i paid for it, I just received it and unboxed last week. I found that the pen only works if plugged into a charger or connected to the USB! I have tried everything recomended on yor troubleshooting page, but the pen still works only when connected.
I wrote at AliExpress and wrote to service@huiontablet.com sending the Product Serial Number, the Link where you purchased your tablet and a video showing the problem clearly.
The only answer i´ve received from service@huiontablet.com is that "we could not locate your order in our system".
What do you suggest me to do?
Hi Sofia Carolina Illera Rojas, I'm sorry to know about your pen issue and about your warranty claim. I will convert your forum post to a ticket so I can assist you further.
Best Regards,
HUION Customer Support