Huion New 1060 plus Pen doesn´t work without cable

At the HUION OFFICIAL STORE placed in ALIEXPRESS, I bought a Huion New 1060 plus. after several months after i paid for it, I just received it and unboxed last week. I found that the pen only works if plugged into a charger or connected to the USB! I have tried everything recomended on yor troubleshooting page, but the pen still works only when connected.

I wrote at AliExpress and wrote to sending the Product Serial Number, the Link where you purchased your tablet and a video showing the problem clearly.

The only answer i´ve received from is that "we could not locate your order in our system".

What do you suggest me to do?

  • Hi Sofia Carolina Illera Rojas, I'm sorry to know about your pen issue and about your warranty claim. I will convert your forum post to a ticket so I can assist you further. 

    Best Regards,

    HUION Customer Support

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