Huion KAMVAS pro 16 pen not working
Dear Huion team, My KAMVAS pro 16 pen is not working no matter what i do. I tried restarting the pen and redownloading the driver, but it still did not help. The monitoring calibration screen works, so I don't know why the pen doesn't work. Please help me :)
Hi TIMOTHY LUK, when you say that the monitoring calibration screen works, do you mean that the pen only works within the driver or do you mean that the driver is working fine and it's just the pen that is not working?
Kindly provide the following information so we can better assist you:
Please try to uninstall the driver, unplug your tablet and then plug it back in. Test if your pen works without the driver. If it won't, please send the following information to service@huion.com:
Best regards,
HUION Customer Support
Hi Командир Ларсен, what driver version have you installed? Kindly try the following steps:
Best Regards,
HUION Customer Support
my screen is just black and i restarted the driver and everything and its still pitch black what do i do
Hi Mariah, I'm sorry about your black screen. However, this forum topic is about the pen not working. May you kindly send an email to service@huion.com so we can assist you better? Kindly include the following in your email:
Best Regards,
HUION Customer Support