"No Signal" "Power Saving"
Quando tento ligar a mesa digitalizadora, o touch na caneta, funciona perfeitamente, o computador atende às ordens dadas pela mesa digitalizadora, porém, o Kamvas pro 12, ao tentar liga-la, é apresentado uma luz vermelha no botão de On/ Off, e duas mensagens, "No Signal" em seguida "Power Saving" aparecem na tela da mesa, em seguida, ela fica preta por inteira, como posso resolver para que a imagem apareça na tela da mesa digitalizadora? Grato, Luís!
Oi Luíss Felipe, sinto muito saber sobre o seu problema de "sem sinal". Por favor, tente os seguintes passos:
Se as etapas acima mencionadas não resolverem o seu problema, é possível que o seu cabo 3 em 1 esteja com defeito. Envie as seguintes informações para service@huion.com:
Atenciosamente
Suporte ao cliente HUION
-----------------------------------------------------------------------------------------------------------------------
Hi Luíss Felipe, I'm sorry to know about your "no signal" issue. Please try the following steps:
If the above-mentioned steps do not resolve your issue, it is possible that your 3-in-1 cable is defective. Kindly send the following information to service@huion.com:
Best Regards,
HUION Customer Support
Hi Martha Vanegas, I'm sorry to know that you are not satisfied with our services. Rest assured we will continue to find ways to further improve our services.
We have merged your tickets so there won't be any confusion on which ticket you will have to reply to and we've left one ticket open. We have replied to your tickets as well and will continue to further assist you from there.
Please note though that our operation hours is between 9:00 AM - 12:00 PM and 2:00 PM - 6:00 PM (China Standard time), Mondays to Fridays. No operations during weekends and Chinese holidays.
Best Regards,
HUION Customer Support
Hi, Ive been encountering the same problem with my tablet and the customer service is totally useless. Im trying to use it with my MacBook Pro 2016 and there seems to be no solution whatsoever. I asked the company for help but they made me buy a new cable because they shipped a broken one. The new one doesn't work either.
Hi Sam Racine B., I'm sorry to know that the replacement cable did not resolve your issue.
All of our products come with a 1-year warranty provided that it was purchased from authorized online and offline platforms. (NOTE: Man-made damages are not covered with the warranty)
I've read through your ticket history and sad to say, we can only handle the shipping fee if the purchase was made within 30-days. Since the purchase was made more than 30-days from when the issue was reported, we can no longer handle the shipping fee; only the replacement item itself. Thus, the amount paid was for the shipping fee and not for the item itself.
Since you have the same issue with the new cable, may you please try the following steps, if you haven't done it before:
Please let me know if the steps provided above do not resolve your issue so I can create a ticket for you and we can further check if the issue is with your tablet itself.
Best Regards,
HUION Customer Support