A mistake

Trọng Tín Nguyễn

started a topic over 3 years ago

So... I had a problem. I bought a H420 a long while ago, it has been working kind of okay so far. However just recently I made a mistake of downloading the wrong driver on another computer that I am going to use (not the one I'm using right now) and I only realize that when I plugged the tablet in. Now I am trying to use it on my PC but it wouldn't work. My question here is how can I fix my tablet? I went through the manual and I still haven't find anything yet.

O

Orliza Amodia
said over 3 years ago

Hi Trọng Tín Nguyễn, kindly try to properly uninstall the driver you have on your PC and reinstall the driver. You can download and install the Driver_12.4.2 version for Windows OS using this link: Huion H420 Graphics Tablet Drivers. It would also be better if you restart your computer before reinstalling the driver and make sure that you do not connect your tablet while installing the driver, turn off your antivirus and close all your drawing programs.

Best Regards,
HUION Customer Support
T

Trọng Tín Nguyễn
said over 3 years ago

I just tried that but still, the tablet isn't working. I tried to replace the battery and the tip of the pen too, but it still doesn't do anything. Before I tried connecting the tablet into the laptop the pen still works fine.
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Orliza Amodia
said over 3 years ago

Hi Trọng Tín Nguyễn, I will create a ticket for you so we can test your tablet further.

Best Regards,
HUION Customer Support