Solved

Huion H640P- Tablet connected to driver but still isn't working

Zoe Aguilar

started a topic over 3 years ago

I have the Huion H640P Tablet, and I downloaded the driver just yesterday. The driver says that the device is connected and the tablet is on, but it doesn't work when I hover the pen or use any of the buttons on the tablet. Someone plz help!!

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Elissa Seadi
said about 3 years ago

Boa Tarde. O mesmo problema que eu já havia relatado anteriormente voltou. Na primeira vez seguí os passos, desinstalei o programa e instalei de volta e funcionou. Porém agora esse método não está mais funcionando.
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Orliza Amodia
said about 3 years ago

Hi Elissa Seadi, it is unfortunate to know that your issue recurred. May I know the driver version you are using? If you are not using the Driver_14.8.137.1273, please try using this said version and let me know if your issue still continues.

Best Regards,
HUION Customer Support
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Elissa Seadi
said about 3 years ago

Boa Tarde, sim eu não estava com a versão atualizada do driver, desinstalei no painel de controle, desconectei a mesa, baixei a versão Driver_14.8.137, instalei e conectei a mesa novamente. Meu problema persiste
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Orliza Amodia
said about 3 years ago

Olá Elissa Seadi, lamento saber disso. O driver do tablet mostra "Dispositivo conectado"? Caso isso aconteça, verifique se você vê o botão "Privilégios administrativos" no painel do driver e clique nele se o vir. Depois disso, verifique novamente se o driver ainda mostra conectado e teste se a caneta funciona no driver e no Photoshop.

Se o problema persistir, tente desinstalar o driver, desconecte o tablet e conecte-o novamente. Teste se o tablet funciona no Photoshop sem o driver. Nesse caso, o problema é causado pelo driver. Se ainda assim não, criarei um tíquete para você, para que possamos testar seu tablet usando o nosso software para verificar o desempenho dele.

Cumprimentos,
Suporte ao Cliente HUION

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Hi Elissa Seadi, I'm sorry to know that. Does the tablet driver show "Device connected"? If it does, please check if you see the "Administrative privileges" button on the driver panel and click on it if you do see it. After that, please check again if the driver still shows connected and test if the pen works in the driver and in Photoshop.

If the issue remains, please try to uninstall the driver, unplug your tablet then plug it back in. Test if your tablet works in Photoshop without the driver. If it does, then the issue is caused by the driver. If it still doesn't, I will create a ticket for you so we can test your tablet using our software to check your tablet's performance.

Best Regards,
HUION Customer Support

Indie -_ -

said over 2 years ago

hello, i bought a huaion h640p but i can't draw circles, it ends up having a second delay every time i draw, it ends up going straight. Is it defective?

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Orliza Amodia
said over 2 years ago
Hi Indie -_ -, please try the following steps:
1. Uninstall the tablet driver you currently have. Make sure there are no other tablet drivers installed on your computer; whether from us or from other brands.
2. Unplug your tablet from your computer and plug it back in. Then test if you still experience a delay even without the driver.
3. Unplug your tablet again and restart your computer.
4. Install the latest driver version for your tablet which you can download from this link: Huion H640P Graphic Tablet Drivers. You can refer to the following articles on how to properly install the drivers:
  How to Install Huion Drivers on Windows
  How to Install Huion Driver on MacOS
5. Plug your tablet back in and check whether the issue is resolved.
6. If you still experience a delay, please try using a different driver version.
7. Please try to reinstall your drawing program and if possible, try using a different version as well.
8. Try to check whether you experience the same issue when using a different computer, if you have access to another unit.
Best Regards,
HUION Customer Support
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Iisadora.silveira
said almost 2 years ago

Ola, estou tendo um problema semelhate, eu tenho a HS64 que funciona perfeitamente, o driver reconhece ela quando plugada no computador, tudo ok.
Porem recebi da faculdade uma Inspiroy H640p que funciona quando plugada porem o driver nao reconhece, diz que o dispositivo esta desligado, ja fiz todos os passos indicados no site e nesse forum porém o problema persiste, inclusive testei em outro computador e a mesma coisa, a mesa funciona mas o driver diz que esta desligada.
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Orliza Amodia
said almost 2 years ago

Hola Iisadora.silveira, com base nas informações do seu tíquete, tente atualizar o firmware do H640P. Verifique os arquivos que enviamos para seu e-mail. Continuaremos ajudando você com o seu tíquete.

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Hi Iisadora.silveira, based on your ticket information, kindly try updating your H640P firmware. Please check the files we've sent to your email. We will continue assisting you through your ticket.

Best Regards,
HUION Customer Support