More than one device install not allowed?

2fingerpaint

started a topic over 3 years ago

Greetings,

I own both the Kamvas 13 and Inspiroy Pen tablet and was surprised that I cannot have both devices installed on my computer. Could you please fix that?

I use each device for a different type of project. So far, the only way to do the work is by uninstalling + reinstalling + configuring each device anytime I need it. The drivers conflict with each other even though they're different products. This is not ok at all, especially for quality products like these.

I've opened a support ticket as well. I'm sure there are more people looking forward for this fix, so this topic could be a reference for them. Thank you for your attention

O

Orliza Amodia
said over 3 years ago

Hi 2fingerpaint, may I know what Inspiroy Pen tablet model you have? If it has 8192 pen pressure, you can use the same driver as that for Kamvas 13. There's no need to uninstall and reinstall the driver when you change between the two tablets. But please note that you can only connect one tablet to your computer at a time. You can't connect both at the same time otherwise, it will cause issues in the performance.

I will reply to your support ticket as well.

Best Regards,
HUION Customer Support