estimate on time for support response?

I submitted a ticket about a week ago asking for information about tablet warrenties. Though initial response was prompt, I haven't heard back from anyone after I followed up with more information. I understand that there's some backup from everybody being on break, but does anybody know about how long I should expect to wait before getting a response? I have deadlines and I'm a bit desperate to know whether or not I'll need to buy a whole new device.
  • Hi Sarah Johnson, thank you for understanding and we have replied to your ticket a few hours ago. We will continue assisting you through your ticket. Thank you!

    Best Regards,

    HUION Customer Support

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