My Pen isn't working and support is not replying to my ticket.

I have a Huion Kamvas Pro 20 and the pen suddenly stopped working in the middle of an illustration.

I have tried everything I can think of, even ordered a new pen, and nothing has worked. I have only had this tablet for 4 or 5 months. 

I am desperate. This tablet is the only tool I have to work with. I am a professional illustrator. I have had to put clients and new jobs on hold for this issue, and no one is helping me. Please help me. My warranty is still good. I need a replacement or some sort of solution NOW. Please, I am begging for someone to please help me with this- I cannot work until this is complete and deadlines are coming fast.


2 people have this problem
  • Hi Lily Grasso, as I've mentioned in the other forum post, I will have your ticket prioritized. We apologize for the delay due to the current situation. We are doing our best to reply to all customer inquiries and concerns the soonest possible.

    Best Regards,

    HUION Customer Support

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