Solved
kamvas pro 16 pen not working
my pen is a non battery pen on windows. it works semi decently, until you pull it away, and it disconnects completely. this also happens when i use the mouse. i have to keep on powering on and off on my tablet. please help.
Hi Theinfinitevoid, I'm sorry for the long wait. Please try the following steps that may help resolve your issue or at least determine its cause:
If your issues are not resolved even after reinstalling the driver by following the steps provided above, it may be caused by either the cable, the pen, or the tablet itself. Please send the following information to service@huion.com to be assisted further:
Best Regards,
HUION Customer Support
1 person likes this
Hi I'm experiencing the same issue. I followed the instructions above by support, with the exception of the last few due to hardware constraints or limitations, and none worked. I submitted a ticket last week but had no contact since. Should I send an email or wait longer for the ticket to be updated?
Hi Joe Lee, we apologize for the late reply on your ticket and forum post. Kindly check our reply on your ticket and we will further assist you from there.
Best Regards,
HUION Customer Support
hi
there is no where i can put any additional info i am very confused and frustrated. i barely have had my tablet for 2 months and the pen is not working and was glitching out like crazy ( sorry for any received rudeness )