Solved
pen isn't working. non-battery pen, kamvas pro 13
The pen will not work on my tablet no matter what I do.
I have tried changing the nib, I have tried uninstalling and reinstalling the latest huion driver.
I have had this tablet (pen came in the box with the tablet) less than a month and it has been working perfectly until about 3 hours ago. it was working fine then within a second it just stopped and nothing I do seems to get the tablet to recognise the pen (or the other way round...I don't really know how it works)
can anyone please help?
Hi Painted Lady-boy, thank you for reporting your pen issue. Since you've already tried reinstalling the driver, kindly try using your pen without the driver. If it works, then the issue is with the driver. If it still doesn't work, it may be caused by either a defective pen or defective tablet. I will convert this forum post into a ticket and we will continue troubleshooting from there.
Best Regards,
HUION Customer Support
1 person likes this
thank you for your help. I've got the pen working perfectly now, Uninstalling the driver worked wonders.
I'm glad it works now! I will go ahead and close your ticket then. Enjoy using our product!
Best Regards,
HUION Customer Support
I have exactly the same problem but i cant use the pen without a driver I mean it works but there is no pressure sensitivity and so on
Hi Leon, may I know the version of the tablet driver you installed and your computer's operating system? Kindly try using the latest driver for your tablet from this link: Huion Kamvas Pro 13 Tablet Display Drivers.
Reminder:
Best Regards,
HUION Customer Support
1 person likes this
Yeah I did everything you said but the pen stopped working again after installing the driver
And i have the hs610
Hi Leon, so from what I understand, your pen works without the driver but won't with the driver. May I know the driver versions you've tried so far and your computer's operating system?
Best Regards,
HUION Customer Support
Yes exactly thats it.
I work on my macbook pro with mac OS 10.15.5 and I installed Driver_14.4.4.200417
thanks in advance
Leon
Hi Leon, thank you for the information. May you please check if you have added the necessary apps to your whitelist? You can check out Steps #3 and 4 of this article: How to Install Huion Driver on MacOS. You may want to uninstall and reinstall the driver again and start from the beginning. You can watch this video as well: How to Install/Uninstall Huion V14 Driver on Mac OS (Video).
Best Regards,
HUION Customer Support
Hi,
I have the same issue with my Kamvas pro 20 (2019).
I draw on it since 2 years now, and suddenly yesterday the pen didn't work anymore.
I've try to change nib / unplug and plug the Hdmi and Usb /desinstall to see if the pen works ( but no) reinstall the latest version of the driver ( HuionTablet_WinDriver_v15.3.19.174 but still not working) .
I work on a PC MSI
any help?
Best,
Antoine
Hi Antoine Petit, I'm sorry to know that. Thank you for providing the details and the steps you've done so far. Since the pen won't work even without the driver, then the issue is not with the driver. When you reinstalled the driver, does it detect your tablet as connected? If it does, then your driver is all good.
At this point, we would need to test your pen using our QC software. Kindly send the following information to service@huion.com so we can send the software and the instructions on how to perform the test:
Best Regards,
HUION Customer Support
Hi Sora Proxima, I'm sorry to know about your pen not working. Since you've already tried using your tablet without the driver and even restarting your computer, please send the following to service@huion.com so we can further test your hardware using our QC software:
Best Regards,
HUION Customer Support