Solved

Panning/Zooming Issues

Hi! I've been tinkering with the hotkeys lately in order to fix an issue I've been having since I got the tablet (Kamvas Pro 16). The touch bar does not work. When it does it can only zoom in/out temporarily without panning to the area I want to zoom in/out. I can't work on my art projects without this important tool. I'm lost, a little defeated. I would appreciate information on hot keys & how to solve this issue. Thank you in advance! - Noko
  • Hi Nokomis, thank you for reporting your panning/zooming issues with your Kamvas Pro 16. We need to further test your tablet's performance so we can determine the cause of your issue. Please send the following information to service@huiontablet.com for further assistance:

    1. Product Serial Number (found at the back of your tablet)
    2. Purchase Order Number
    3. Link where you purchased your tablet
    4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).


    Best Regards,

    HUION Customer Service

  • I believe I am having a similar problem.
    I have just got the Kamvas Premiere Pro 16 and been trying to play with the hot key etc.
    Originally, the hot keys for zoom in/out and scroll up/down seemed to only work on the laptop screen and never on the Huion screen.  I could not move them over.
    Then randomly, it started working on the Huion screen, but it is only the Zoom in/out that works.
    I have also noted that the Zoom in/out works sometimes when set to Zoom in/out and some times when set to scroll up/down... it seems random which one it works on.. IF it works.
    Sometimes it still does not work at all on the Huion screen.
    Purchased directly from Huion
    SN = A8DB9SH03227


  • Hi Ed Sherrouse, kindly provide the following:

    1. Version of the tablet driver you are using
    2. Your computer's operating system and its version
    3. What drawing software do you have issue with and what is the version as well


    Best Regards,

    HUION Customer Support

  • Driver- 14.8.137.1273

    OS - Windows 10.0.18363


    Program/App Versions - 

    Autodesk sketchbook 5.1.0

    Gimp 2.10.8



    Using Default settings for the touch bar to zoom and scroll.
    it seems to work randomly in each program.


    GIMP seems to work better-ish.
    1. brush size changes works usually
    2.  Zoom does not work
    3. scroll works usually

    Sketchbook
    1. Brushsizes - does not work - but this may be the application not allowing it... not sure
    2. zoom - does not work in the sketchbook program, but will sometimes work on the computer screen even though I am drawing on the Huion tablet... basically there seems to be a disconnect in where the zoom takes place - IF it works.
    3.  Scroll - this was working periodically on the Huion, but it was working as if it were Zoom.. not scroll.  It also periodically scrolls on the other monitor (the computer one) even though i am in the huion screen drawing.

    also .. i am 100% new to Huion and do not doubt that i  might be doing something wrong here.
    I am working with the default settings.

  • Hi Ed Sherrouse, thank you for providing the requested information. GIMP and Autodesk Sketchbook have different shortcut keys. You will have to configure your tablet's Press keys and Slide bar settings separately for each program. But you don't have to worry since you don't need to change the settings every time you change from GIMP to Sketchbook and vice versa. You can just pre-configure it in the driver. Please refer to this article on how to do so: How to Customize Press Keys and Digital Pen Button Functions for Specific Software.


    Best Regards,

    HUION Customer Support

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