Solved

My grafictablet does'nt work's with my Phone

mikey_84k

started a topic about 3 years ago

Hello So i've bought the Huion h640p but it does'nt work's with my Android Phone (my Phone is a ZTE Blade V9) Android Version 8.1.0 The drawing Apps i use on my Phone are: Ibis Paint and AutodeskSketchbook i also tried to use Huion-Sketch but nothing worked ...

O

Orliza Amodia
said about 3 years ago
Hi Mikey, thank you for reporting your issue in using your H640P tablet on your ZTE Blade v9 phone. May you please provide more details on your issue?
1. When you say it doesn't work, do you mean the pen doesn't move the cursor in the phone?
2. Have you tried the tablet on a computer and does the tablet work fine?
3. Kindly try to upgrade your tablet's firmware by following the steps below:
  Download the firmware from this link: https://www.huion.com/firmware.html
  Using a Windows computer, please follow the instructions from this article: How to upgrade the firmware for Huion product
If the steps above still does not resolve your issue, please send the following information to service@huiontablet.com for further assistance:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service