Solved

pen pressure not working after update(GT220 v2 pen display)

Jonathan andrade

started a topic over 3 years ago

after the new update, the display is not picking up the pen pressure at all I cant make lines at times or only a dot appears. I'm using Clip Studio which allows you to adjust pen pressure and that does not work as well. It's more so like the screen isn't picking up the pressure applied. I have reinstalled and deleted the drivers multiple times and nothing helps. Also, the app does not give me the option to calibrate the screen. But the screen is detected.

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Orliza Amodia
said over 3 years ago
Hi Jonathan, thank you for reporting your problem. May I know which have you updated? Was it your tablet driver or your computer operating system? Kindly provide the following information as well:
- Tablet driver version installed
- Computer operating system
Please try to uninstall the tablet driver, unplug it from your computer and plug it back in. Then try it without any driver installed. If it works, then the issue is with the driver. If it doesn't, we still have to check further if it is caused by a defective pen, issue with the cables or with the tablet itself. Please send the following information to service@huiontablet.com for further assistance:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service