Solved

My tablet won't accept my stylus

Ariel Truax

started a topic almost 4 years ago

Hello. I'm reaching out because I've been having difficulties getting my huion styluses to respond to the tablet. Initially, it was just the pen that came with the tablet that wasn't working, and that one was a no battery pen, so I simply changed the nib, but that didn't work. So I purchased a rechargeable pen and it still wouldn't connect no matter how much I charged it. Is this a problem with the tablet? Is it a solvable problem? Thank you for your time!

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Orliza Amodia
said almost 4 years ago

Hi Ariel, thank you for reporting your problem. If your tablet uses a battery-free pen, then the rechargeable pen will not work. You may have bought the wrong pen model. Not all types of pens work with all tablet models. May I know the tablet model you have so I can provide with the right pen model?

May you please provide more details on the difficulties you have with your pen? Usually, uninstalling the driver and reinstalling the latest one solves this kind if issue. Kindly try it and let me know how it goes.

Best Regards,
HUION Customer Support
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Ariel Truax
said almost 4 years ago

I have a Kamvas Pro 13, and the pen is PEN80. I'm pretty sure the website said that the pen was compatible, however I could've misread it. So, I've had the tablet for almost two months now and it's been working perfectly so far. Then a few days ago, my pen just wouldn't attach to the cursor, the tablet acted like both pens didn't exist.
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Orliza Amodia
said almost 4 years ago
Hi Ariel, thank you for your reply. The pen model that is compatible with Kamvas Pro 13 is the battery-free pen PW507. So if you purchased the Pen80 model, it won't work on that said tablet.

All HUION products come with a 1-year warranty for those products purchased from our official online and offline sites. If your tablet is still within warranty, please send an email to service@huiontablet.com with the following information so we can check if your purchase is eligible for the warranty:
- Purchase order number
- Product serial number which can be found at the back of the tablet
- Link where you purchased your tablet
- A video that shows your problem clearly. You can just use your phone in taking the video, making sure that you capture the issue that you are experiencing with your tablet. You can send the video through WeTransfer or upload it to Google driver, making sure that you allow permission to let anyone who has a link be able to view your video.
Best Regards,
HUION Customer Support