Pen isn't working on GT-190

Hi, I'm having issues with my Huion GT-190, as it doesn't recognize my pen anymore.I've had it for many years but stopped using it for at least 3, when I was drawing on it years ago it worked fine but 3 days ago when I tried to use it again, the pen didn't work.

 At first I was having the "disconnected" issue many had, but I somehow solved it so the tablet has the connected status on the driver, however the pen doesn't work at all.

I tried to switch main monitors on my computer settings as well as the Pen Display tab, I tried to switch USB slots, I installed previous versions of the driver, it didn't help.

The pen is not at fault because at one point it did move, but on my computer's monitor and not tablet; it's when I tried to make it work on the tablet that it stopped working all together. 

It is worth noting that when the usb cable is plugged in, the "connected" sound is soon followed by the "disconnected"sound from the computer, though in the Pen Display the tablet is still connected.

Thanks for the help.

  • Hi Melanie, thank you for reporting your concern. Kindly uninstall your tablet driver and make sure there are no tablet drivers installed in your computer. Please try the tablet without any driver installed and see if the tablet works. If it works, please reinstall the driver and make sure to unplug your tablet from your computer before reinstalling the driver. 

    What operating system are you running on? If you're running on MacOS, please follow the instructions on how to install the latest driver from this article: Solution to the Installation Problems under Mac Mojave and Catalina. If you are using Windows, on the other hand, please refer to this article instead: How to Install Huion Drivers on Windows (just follow the instructions for version 14 drivers).

    If the tablet still doesn't work without the driver, please send an email to with the following information:

    1. Product serial number
    2. Operating system used
    3. A video that clearly shows your problem

    Best Regards,

    HUION Customer Support

  • My pen works fine as a mouse but it will not write on screen freehand.

  • Hi Geoffrey.lee, thank you for contributing to this topic. Does your tablet show "Device connected"? Does it work without the tablet driver? More details is appreciated so we would know how to proceed.

    Best Regards,

    HUION Customer Support

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