Solved

Pen does not work anymore

Giorgia Ubaldi

started a topic over 3 years ago

Hi! I have a Huion tablet ( model GT-185 ) and the pen stop working, i try as said in the site but nothing, after some research i find out that my device interface is disconnected and there is no ‘’ Tablet driver agent ‘’ file, i tried to uninstall and install again but nothing, what can i do?

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Tyler Gordon
said over 3 years ago

I'm having the same problem with my GT-191 where the pens have stopped and the driver always says device disconnected even after I've done all things that should fix it several times.
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Miguel Rio
said over 3 years ago

HI, I have a kanvas pro 22 and the pen just stoped working mid painting, drivers say the device is connected.
I restarted the PC Updated windows and reinstalled the drivers,.. nothing seems to work.
Can you help plz!
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Mariela
said over 3 years ago

My pen doesn't work either but the buttons do.
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Orliza Amodia
said over 3 years ago
Thank you all for your feedback.

If your tablet driver is showing "Device disconnected", kindly refer to this solution article: What To Do When Huion Driver Shows Device Disconnected?

For any kind of pen issues, kindly send an email to service@huiontablet.com with the following information so we can assist you further:
- Purchase order number
- Product serial number (found at the back of your unit)
- Link where you purchased the item
- A short video that clearly shows the problem. You can use your mobile phone so long as it clearly captures the problem.
Thank you!