Orders & Shipments

Articles relating to orders and shipments

I want to change my order information
Please note that only information of orders that have not been shipped can be revised.  Please email Huion Customer Support Team at service@huiontablet....
Fri, 22 Mar, 2019 at 9:43 AM
How much is the shipping rate for my order?
To know how much is the shipping cost for your order: On the Product Page, please choose your destination country from the dropdown menu.  Click "Ge...
Fri, 22 Mar, 2019 at 9:47 AM
I would like to know more details on the shipping services.
Shipping OptionTracking numberHandling TimeDestinationShipping TimeShipping serviceOrder(Business Day)Economy ShippingYES1 Business dayUnited States5-10 Busi...
Fri, 22 Mar, 2019 at 11:02 AM
What must I know if I want to upgrade my shipping service?
Please note that the additional charge for shipping service upgrade varies for different products. Please email Huion Customer Support Team (service@hui...
Fri, 22 Mar, 2019 at 11:20 AM
What is Prepaid Custom Tax Service?
In some cases, there will be VAT, customs duties or taxes of various kinds levied by the destination country. Please note that additional charges for taxes ...
Fri, 22 Mar, 2019 at 9:53 AM
I want to know the warranty duration for the product I purchase.
Warranty for all products purchased directly from Huion or Huion authorized sellers is valid for 1 year from the date of purchase. The warranty duration can...
Fri, 22 Mar, 2019 at 9:55 AM
I did not receive my order confirmation email.
The email with shipping information may go to the spam folder, as service@huiontablet.com may not be included in the white list of your contact. In this cas...
Fri, 22 Mar, 2019 at 3:08 PM
How do I track the status of my parcel?
Visit the official website of the shipper and enter the tracking number you received to track your parcel. For further information, please visit https:/...
Fri, 22 Mar, 2019 at 11:03 AM
How can I get the tracking number for my parcel?
Please note that it takes 1-2 working days to process your order, and the tracking number for your parcel will be emailed to you right after your order is s...
Fri, 22 Mar, 2019 at 9:44 AM
How long will it take to have my order processed?
It generally takes one to two working days to process an order, which may take more during holidays.  For pre-sale or pre-order items, please refer to t...
Fri, 22 Mar, 2019 at 11:05 AM