Having doubts about the new pen tablet HS610 and HS64? Don't worry, here are the frequently asked questions about these two models.
1. How to know if my mobile phone or tablet is compatible with HS610 or HS64?
Your phone or tablet must be equipped with Android 6.0 or above and should have OTG function. If you are not sure, please consult our customer service at firstname.lastname@example.org for further information.
2. Can I connect HS610 or HS64 to iPhone or iPad?
No, you cannot connect it to an iPhone or iPad. Currently, these two models only support Windows 7 or above, Mac OS 10.12 or above and Android 6.0 or above.
3. Knowing from your website that HS610 and HS64 can be compatible with Android phones, can it be used in an Android tablet?
Yes, it can be used in an Android tablet but it has some certain specifications.
Firstly, you should make sure that the Android system of your tablet is Android 6.0 or above. Secondly, your Android tablet should have OTG function and have it enabled. Similarly, for connecting the HS610 or HS64 to an Android phone, you should make sure that your phone has the above-mentioned specifications as well.
4. How to know that my phone/ tablet has enabled the OTG function or not?
Generally speaking, the OTG function has been enabled already, but for some models, you need to enable it yourself. For enabling the OTG function, please go to Settings> Other settings > find the OTG connection and enable it.
5. How to use OTG function to connect the tablet to an Android phone or tablet?
Firstly, make sure that you have enabled the OTG function on the phone or tablet. Secondly, please choose the right OTG adapter from the package, depending on the USB port type of your phone or tablet; then connect the pen tablet to your phone or tablet as shown in the following illustration:
6. Do I need to install a driver when connecting the tablet to an Android phone or tablet?
No, you don’t need to install a driver. The pen tablet can work without installing any driver into your phone or tablet.
7. What is the work area of the HS610 or HS64?
In the PC mode, which refers to connecting the tablet to a PC or laptop, the work area of HS610 is 254 x 158.8mm (as shown in the green area) and the work area of HS64 is 160 x 102mm (as shown in the green area). In the phone mode, which refers to connecting the tablet to an Android phone or tablet, the work area of HS610 is 158.8 x 99.2mm (as shown in the red area) and the work area of HS64 is 102 x 63.8mm (as shown in the red area).
Please note that once connected to a phone or tablet, the pen tablet will automatically detect the phone mode, in which the pen can only work in the red area to the left. In addition, if you connect the tablet to a PC or laptop without any driver installed, it will still recognize it as the phone mode. So in this situation, the work area of the pen tablet will be as shown in the red area.
8. What should I do when the tablet fails to enter the phone mode?
When the HS610 pen tablet failed to enter the phone mode automatically, please press button 1 and 5 at the same time for 3 seconds to enter the phone mode.
When the HS64 pen tablet failed to enter the phone mode automatically, please press button 1 for 3 seconds to enter the phone mode.
9. Will the touch ring, express keys and the pen buttons work in the phone mode?
No, the touch ring, express keys and the pen buttons cannot work in the phone mode.
10. What does OTG refer to?
OTG is the abbreviation of On-The-Go. It is a technology developed in recent years, which was announced by the USB Implementers Forum on December 18, 2001. It is mainly used for the connection between various devices or mobile devices for data exchange.
11. What app can be used in phone mode?
Theoretically, as long as it is a drawing software that can be used under Android OS, then you can use that drawing software in the phone mode.
12. Can I use the tilt function of HS610 in the phone mode?
If the software you use can support the tilt function, then you can use the tilt function in the phone mode.
13. Will there be pen pressure in the app under the phone mode?
It depends on the software itself. If the drawing software has pen pressure then the pen has pen pressure under the phone mode.